From Amazon’s Echo, to Google Home, from Microsoft’s Cortana to Apple’s Siri, voice-driven digital assistants are now entering millions of homes. Based on artificial intelligence, and using techniques like speech recognition or machine translation, the mentioned gadgets are a clear example of a new interface revolution that looks to be happening.
The effects of this kind of digital technologies are now starting to be felt in the way we can interact with our home gadgets. But its progressive adoption by companies and governments for digital service delivery purposes will for sure make more concrete the foreseen revolution.
Imagine that, instead of navigating through a government portal to get information about driving license renewals, you can have a voice digital assistant that, based on your data and with your authorization, guides you through the process? Imagine how this can facilitate service delivery processes, increasing general users’ satisfaction, allowing citizens with less digital skills to better interact with government services and optimizing service delivery models. Yeah, that’s one of the potential applications of language-driven technologies that we’re talking about.
The current Technology Quarterly of The Economist is dedicated precisely to this kind of issues. 10 minutes of reading that can give us good insights about the revolution that seems to be out there.
Image: The Economist